Privacy Policy

2) How we use personal data

We use personal data to respond to enquiries, provide services, and improve our website. We do not sell personal data. We do not use personal data to make solely automated decisions that produce legal or similarly significant effects.

3) Legal bases (UK GDPR)

We rely on the following legal bases under the UK GDPR, depending on the context:

• Contract: to take steps at your request prior to entering a contract and to perform a contract.
• Legitimate interests: to respond to enquiries, improve our services, and keep our website secure, balanced against your rights.
• Consent: for optional cookies or where we ask permission for a specific purpose.
• Legal obligation: where required to comply with applicable law.

4) Cookies

Cookies are small text files stored on your device. Our site uses an essential preference item to remember whether you accepted or rejected optional cookies. If you accept optional cookies, we may use them to understand site usage and improve content. You can change your browser settings to block or delete cookies. Blocking essential cookies may impact basic site functionality.

5) Sharing and processors

We may share personal data with trusted service providers (processors) who help us run our business, such as email, document storage, or scheduling tools. We require processors to protect personal data and use it only for agreed purposes. We may disclose personal data if required by law or to protect our rights.

6) Data retention

We keep personal data only as long as necessary for the purposes described in this policy. Retention periods depend on the nature of the information and whether a contract is formed. Where we need to keep records for legal, accounting, or operational reasons, we retain data for the required period and then delete or anonymise it.

7) Your rights

Under the UK GDPR, you may have rights including: access, rectification, erasure, restriction, objection, and data portability. Where we rely on consent, you may withdraw consent at any time. Some rights are subject to limitations and exceptions.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). We encourage you to contact us first so we can try to resolve your concern.

8) Security

We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. No method of transmission or storage is completely secure, but we take security seriously and review our practices periodically.